Frequently Asked Questions

Account & Billing

• How do I sign into my account?
• How do I view my subscription plan?
• How do I change or update my account information?
• How do I change or update my account email address?
• How do I change or update my account password?
• Can I pause my Stage Access subscription?

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Supported Devices

• Does Stage Access have an app?
• Can I watch Stage Access on my TV?
• How do I connect to Stage Access from my favorite streaming device?
• What are the Stage Access internet speed recommendations?

Plans & Pricing

• What streaming plans does Stage Access offer?
• How much does Stage Access cost?
• How do I redeem a Stage Access promo code?

Troubleshooting

• Why won't the video play on my device?
• How do I enable captions/subtitles on my device?
• How do I change playback quality on my device?
• Why is my Stage Access login email/password not recognized on my device?