Typically when a video is not playing, it is the result of an internet connection issue. Please check your device's internet connection and review the internet speed recommendations here.
If you are using Stage Access on your phone or tablet, often the best thing to do is close the program and reopen it. If that doesn't fix the issue we'll be happy to guide you through steps to make sure you are connected and ready to watch videos on our platform. Contact us by email at support@stageaccess.com